Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following information:

• Full name
• Phone number
• Email address
• Date of birth
• Gender
• Whatsapp Number
• Marital status
• Education level
• Profession
• National identification information (such as NIN, BVN)

1.2 Device Information

We may collect device-related information including:

• Device model
• Operating system information
• Device identifiers
• IP address
• Mobile network information
• Application usage information

1.3 Emergency Contact Information

We may collect emergency contact information provided by you during the loan application process, including:

• Emergency contact name
• Relationship with you
• Phone number

We collect emergency contact information for identity verification, account security, fraud prevention, and risk management purposes.

We only collect emergency contact information that you voluntarily provide to us during the loan application process.

1.4 Bank Account Information

We may collect your bank account information when you apply for or use our loan services. This information may include:

• Bank account number
• Bank name
• Bank Verification Number (BVN), where applicable

We collect bank account information for the following purposes:

• Verifying your identity and account ownership
• Processing loan disbursements
• Receiving loan repayments
• Assessing credit risk and repayment ability
• Preventing fraud and unauthorized transactions
• Complying with applicable financial regulations

1.5 Camera Information

With your permission, we may access your device camera during the loan application and verification process.

We use camera access for the following purposes:

• Capturing identity documents required for verification
• Taking photos requested during the loan application process
• Supporting identity verification procedures
• Improving account security and preventing fraud

The camera is only accessed when you authorize the permission and when you use features that require camera access. We do not access your camera in the background or collect images unrelated to our services.

1.6 Facial Information

With your consent, we may collect and process facial information during the identity verification process, including facial images and facial verification data.

We use facial information for the following purposes:

• Verify your identity
• Prevent identity theft and fraudulent loan applications
• Enhance account security
• Complete customer verification procedures
• Comply with applicable legal and regulatory requirements

Facial information is processed only for identity verification and security purposes. We do not use facial information for advertising or unrelated purposes.

We take reasonable technical and organizational measures to protect facial information from unauthorized access, misuse, or disclosure.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process Loan Applications
  To process your loan application, evaluate eligibility, and provide loan services.
• Verify Identity
  To verify your identity, confirm account ownership, and complete verification procedures.
• Assess Credit Risk
  To evaluate your financial profile and assess repayment ability.
• Manage Loan Accounts
  To create, maintain, and manage your loan account and related services.
• Process Payments
  To process loan disbursements, repayments, and transaction records.
• Prevent Fraud
  To detect, prevent, and investigate fraudulent activities and security risks.
• Provide Customer Support
  To respond to inquiries and provide assistance related to our services.
• Improve Our Services
  To improve application performance, user experience, and service quality.
• Comply With Legal Requirements
  To comply with applicable laws, regulations, and regulatory obligations.

3. Credit Assessment

We may analyze information provided by you and information collected through authorized methods to assess your loan eligibility, credit profile, and repayment ability.

The information used for credit assessment may include:

• Personal information and identity verification details
• Bank account information
• Loan application details
• Device information and application usage information
• Other legally collected information necessary for risk evaluation

We use this information to make responsible lending decisions, determine suitable loan products, manage credit risks, prevent fraud, and comply with applicable legal and regulatory requirements.

Credit assessment results are used only for loan-related purposes and are not used for unrelated advertising or commercial activities.

4. Information Sharing

We may share your information with trusted third parties only when necessary to provide our services, improve security, comply with legal obligations, or support our business operations.

The parties we may share information with include:

• Financial Institutions and Payment Providers
  To process loan disbursements, repayments, and other payment-related services.
• Credit Reference Agencies
  To support credit assessment, verify credit information, and manage lending risks where applicable.
• Identity Verification Providers
  To verify your identity, authenticate submitted information, and prevent fraudulent activities.
• Technology and Service Providers
  To support application hosting, data security, analytics, customer support, and other technical services necessary for operating our platform.
• Regulatory and Legal Authorities
  When required to comply with applicable laws, regulations, court orders, or requests from authorized government authorities.

We only share information that is necessary for the specific purpose and require our service providers to protect your personal information in accordance with applicable data protection requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process certain information when you provide your consent, such as granting permissions or submitting information during the loan application process.
• Contractual Necessity: We process information necessary to provide loan services, manage your account, and fulfill our obligations under the agreement with you.
• Legal Obligations: We process information to comply with applicable laws, regulations, and requirements from authorized authorities.
• Legitimate Interests: We process information for purposes such as fraud prevention, security protection, service improvement, and responsible lending.

6. Data Storage and Security

We store your personal information securely and implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure.

Our services are provided through secure servers and protected domains using HTTPS protocols with TLS encryption to ensure that information transmitted between your device and our systems is protected from unauthorized interception or access.

We use security measures such as encryption, access controls, monitoring systems, and data protection procedures to maintain the confidentiality, integrity, and security of your personal information.

Your information is retained only for as long as necessary to provide our services, maintain business records, and comply with applicable legal and regulatory requirements.

When your information is no longer required, we will securely delete or anonymize it in accordance with applicable data protection requirements.

7. Data Retention

We retain your personal information only for as long as necessary to provide our loan services, manage your account, maintain accurate records, comply with applicable legal and regulatory requirements, and resolve disputes.

The retention period may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal obligations.

When your personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable data protection requirements.

Backup copies of your information may be retained for a limited period as part of our security and recovery procedures and are protected with appropriate security measures.

8. Third-Party Services

We may use trusted third-party service providers for payment processing, identity verification, credit assessment, technology support, and security services. These providers process information only for authorized purposes and are required to protect your personal information.

9. Your Rights

You have the right to access, correct, delete, or request restriction of the processing of your personal information, subject to applicable laws.

You may also withdraw your consent where processing is based on consent and lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.

To exercise your rights, please contact us through the information provided in the "Contact Us" section.

10. Account Closure

You may request to close your account through the App or by contacting our customer support team.

After your account closure request is verified and processed, your account and associated personal information will be permanently deleted from our systems.

Once deleted, your personal information will no longer be accessed, used, or stored by us.

11. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App or website.

13. Contact Us

BOOST CREST LIMITED

Email: help@boostcrest.online

Phone: +2349162826987

Address: 14, ODEWALE STREET,ALAUSA IKEJA.LAGOS, LAGOS STATE, NIGERIA